Clear answers for the rental journey.
These answers describe the current UtsavLoop website flow. Booking terms and the finalized policy documents are still being prepared for launch.
When is a booking confirmed?
A booking is confirmed only after UtsavLoop verifies captured payment with the payment provider. A checkout window or client callback by itself does not confirm the booking.
What will I pay?
The checkout review shows the rental amount, refundable deposit, and any delivery charge returned by the server before you open Razorpay Checkout. The deposit is separate from the rental price.
When can I see a pickup address?
Public listings show the pickup city and state. Exact pickup details are shown to the relevant booking participant after payment is confirmed.
Does UtsavLoop book a courier?
Choose only an option presented for your booking. The renter and Host arrange the actual trip through the booking conversation and can record a reference or note. UtsavLoop does not promise same-day delivery.
What if a brand is missing?
Hosts can search for the brand in the listing form and submit a missing name for review. Choose Generic / unbranded only if the garment has no known brand; that option appears when you deliberately search for Generic.
Why can’t renters see a new listing yet?
New listings stay private while they are reviewed. They become visible after approval. Hosts should include the garment type, accurate rental details, and 3–6 clear photos.
What should I do if payment status is unclear?
Use the booking result page to recheck the server status. Do not treat a closed checkout window as success or start another charge until the booking status is clear.